Shipping & Returns

Shipping

Orders are packed and shipped from Portland, Oregon by Patchmarks. Shipping rates and estimated delivery times are shown at checkout, before you pay. Delivery times are estimates, not guarantees. We are not responsible for lost or mis-addressed mail. If you notice a mistake in your shipping address, contact us right away at hi@patchmarks.com.

Returns: 30 days

You may return new, unused items in their original packaging within 30 days of purchase for a refund or replacement. Items that have been used, washed, altered or damaged after delivery cannot be returned. After 30 days we cannot offer refunds or exchanges.

How to return an item

  1. Email hi@patchmarks.com with your name, order number, the items you want to return and the reason.
  2. Wait for our return authorization. Please do not send anything back before you hear from us; we cannot guarantee a refund on returns that were not authorized.
  3. Pack the item in its original packaging and send it to the address below.

Return address

Patchmarks / OPRD
4120 SE International Way #A108
Portland, OR 97222

Return shipping and refunds

You are responsible for return shipping costs. Unless the return is due to a defective item or our error, we do not refund the original shipping cost. If you receive a defective item, we will replace it at no cost to you. If a replacement is not available, we will issue a credit for the original purchase price.

Please allow 7 to 10 business days after we receive your return for the refund or exchange to be processed.